Druckerhaus24.de
A Strategic Partnership with German Retailer Druckerhaus24.de
3+ years of collaboration delivering cost reduction, performance optimization, and operational stability for a complex e-commerce platform.
Introduction
Druckerhaus24.de is a multi-domain, multi-store office hardware retailer based in Germany. The client sought a more efficient and expert Magento 2 support solution, leading them to approach our team directly at our Tbilisi office.
The Challenge
Unsustainable Costs and Technical Complexity
The client's primary challenge was a prohibitively expensive existing support developer. This high cost structure limited their ability to invest in improvements for their technically sophisticated e-commerce platform. The system's complexity—encompassing a multi-domain and multi-store setup, multi-channel sales integrations with eBay and Amazon, and a custom ERP integration—demanded a high level of expertise that was proving financially unsustainable.
The Solution
A High-Value Development Partnership
We proposed a new partnership model designed to provide superior support and development capabilities at a significantly lower cost. The solution involved replacing their incumbent developer with our team, immediately decreasing their development expenditure by a factor of three while providing more development hours.
Magento 2 Optimization
Platform performance and stability improvements
Hyva Migration
Frontend modernization for dramatic speed gains
Marketplace Sync
eBay and Amazon integration management
ERP Integration
Custom ERP connection and data flow
The Approach
Evolving from Support to Strategic Guidance
The engagement commenced with our team providing dedicated support. However, our role quickly expanded as we demonstrated a deep understanding of their business and technical needs. The client began to rely on us for strategic decisions, including guidance on selecting the best extensions and determining the best technical approach for resolving core issues.
Project Execution
Mastering Complexity and Modernization
Our team successfully managed and executed challenging technical initiatives across their complex infrastructure:
Complex Migrations
Executed Magento version migrations with PHP upgrades, ensuring zero downtime
Frontend Modernization
Migrated to Hyva theme, dramatically improving site speed and UX
Ongoing Operations
Robust support for multi-store, marketplace, and ERP integrations
The Results
Financial Efficiency and Dramatic Performance Gains
This partnership has delivered measurable and sustained value across multiple dimensions:
3x
Reduction in development costs
2-3x
Faster page load times
~1s
Frontend load times
3+
Years as dependable partner
Conclusion
A Partnership Built on Value and Expertise
This collaboration with Druckerhaus24.de showcases our core value proposition: delivering expert Magento development and support at sustainable costs. We provided an immediate, high-impact solution to unsustainable expenses and then evolved the relationship to deliver strategic improvements and tangible performance gains.
The result is a partnership that has sustained over 3+ years, demonstrating our commitment to long-term client success and operational excellence in complex e-commerce environments.
Ready to Transform Your E-commerce Platform?
Whether you need platform optimization, performance improvements, or expert Magento development, we're here to deliver results.